Virgin Media update should end the biggest issue for millions of its customers

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Virgin Media has announced a new update which should help millions of customer stay online.

The broadband and TV firm has revealed a new service promise which is aimed at making sure users stay connected even if a major outage occurs.

Any customers with combined ultrafast broadband and mobile bundles will receive unlimited 4G mobile data if they experience an issue that results in a loss of broadband connectivity.

This data boost will be available for seven days for all Virgin Mobile SIMs registered on a customer’s account so everyone in the home can stay online and up-to-date while an engineer fixes the problem.

Things get even better for customer subscribing the to the top tier plan who will get the option to book a next-day engineer appointment to help get their connection back up and running as quickly as possible.

Customers can speak to a dedicated team to access the unlimited data and book a next-day engineer appointment by calling either 150 or 789 from a Virgin Media home phone or a Virgin Mobile SIM respectively.

Speaking about the update, Jeff Dodds, Managing Director of Virgin Media, said: “We know how important it is for our customers to stay connected and that’s why Virgin Media’s new service promise offers peace of mind, no matter what happens.

“It’s a simple, transparent and straight-up commitment to our customers that we’ll keep them online with superfast unlimited 4G mobile data if they experience an issue with their broadband, plus they have the option of a next-day engineer appointment to get things fixed.

“Our service promise is at the heart of our un-limiting Oomph bundle line-up which offers our customers an unrivalled connected entertainment experience in and out of the home – at great value.”

The news of this service promise comes as Virgin Media is back with another discount and some other new changes to their broadband and TV bundles.

Yesterday they announced the launch of something it is calling Oomph.

These bundles now replace the existing broadband and TV packages that were available to new and existing customers.

Virgin Media says that its Oomph packages offer “outstanding value for customers” with broadband that’s faster than its standard cable packages and a 4G mobile SIM that’s faster on average than Vodafone, 02, Three and Sky.

There’s currently four Oomph options to choose from which include the Big Bundle, Big Bundle + Drama, Bigger Bundle and Ultimate Oomph Bundle.

With the Ultimate Oomph bundle, customers get over 280 channels including Sky Sports and BT Sports plus there’s very fast broadband included.

In fact, this bundle features average download speeds of 516Mbps – seven times faster than BT and Sky – as well as a mobile SIM with unlimited data, texts and calls.

This ultimate package costs a rather hefty £99 but there is a cheaper option if you think that sounds a bit rich.

Virgin has just announced that it is offering the new Big Bundle for just £29 per month with saves a total of over £100 off the usual 12-month price.

The Big Bundle includes 110 channels along with average broadband speeds of 108Mbps plus there’s Talk Weekends thrown in as well.



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